DELIVERY, FAQs and contact



Orders placed before 7am Monday - Thursday will be packed and sent with the courier that day.
Usually take between 1-3 business days after it is sent to be delivered, sometimes longer.
*A business day is Monday to Friday, excluding national holidays'.
There is a second set of orders processed at 12midday on Thursday which are sent with Aus Post Express.
Orders placed after 12midday on Thursday will be shipped on Monday.

How long will it take for my delivery to arrive:
Most of our deliveries arrive within 1-3 business days after it has left us/sent out.
Depending what time you order and where in Australia you are based.
In some cases it can take 3-5 business days.

I received a shipping confirmation:
If you receive a shipping confirmation, that means that we have printed the shipping label,
it doesn't necessarily mean it is on its way, to find the true status check your tracking number.
If it says it hasn’t been picked up yet, it’s because we are still making it.

We send our packages using Australia Post or Sendle,
you will receive a tracking confirmation which you can use on the their tracking websites.

If the tracking information says Direct Delivery, then we will be delivering it directly to you.

Some more policy information:
Please check your address and unit number is correctly listed on your order confirmation.
We can deliver to Police Stations, Universities or Hospitals,
but take no responsibility if the package is lost once it arrives.
If the recipient is not home, and the delivery driver can’t get hold of you with the number provided,
then a re-delivery fee may occur.

A specific delivery time or date cannot be requested.
Deliveries can take between 1-3 business days, in some cases longer.
For Western Australia and regional areas may take longer.
We cannot provide any more tracking information than that provided by you tracking number.


Still have a question?

Some mobile devices skip the gift message screen, like Apple Pay, if that is the case, email us with your order number and message you wish to include and we can add it provided we haven't already shipped it. 

Expect a response within 1-2 business days.