DELIVERY, FAQs and contact
WE SHIP AUSTRALIA WIDE!
Orders placed before 7am Monday - Thursday will be packed and sent with the courier that day,
Usually take between 1-3 business days after it is sent to be delivered, sometimes longer.
*A business day is Monday to Friday, excluding national holidays'.
Orders placed after 7am on Thursday will be shipped on Monday.
How long will it take for my delivery to arrive:
Most of our deliveries arrive within 1-3 business days after it has left us/sent out.
Depending what time you order and where in Australia you are based.
In some cases it can take 3-5 business days.
I received a shipping confirmation:
If you receive a shipping confirmation, that means that we have printed the shipping label,
it doesn't necessarily mean it is on its way, to find the true status check your tracking number.
If it says it hasn’t been picked up yet, it’s because we are still making it.
We send our packages using Australia Post or Sendle,
you will receive a tracking confirmation which you can use on the their tracking websites.
If the tracking information says Direct Delivery, then we will be delivering it directly to you.
Some more policy information:
Please check your address and unit number is correctly listed on your order confirmation.
We can deliver to Police Stations, Universities or Hospitals,
but take no responsibility if the package is lost once it arrives.
If the recipient is not home, and the delivery driver can’t get hold of you with the number provided,
then a re-delivery fee may occur.
A specific delivery time or date cannot be requested.
Deliveries can take between 1-3 business days, in some cases longer.
For Western Australia and regional areas may take longer.
We cannot provide any more tracking information than that provided by you tracking number.
Once your order has been marked as direct delivery, it means that we have printed your order label and it will arrive 1-3 business days (Monday - Friday) after you have been notified.
Unfortunately, we are unable to meet exact delivery dates and times due to shipping and delivery limits. Your order will usually arrive within 1-3 days after dispatch from our bakery.
If you are looking for specific date delivery, please check out Dessert Boxes who offer this service with our Cookies.
Yes you can! At the Checkout screen, you can click the section highlighted in the image below, to add a message:
Follow us on our Instagram pages (@thicc.cookies & @biggbrownies) to keep up to date on our latest market or event. You can also view our Events Page here.
CHOC CHIP BABY
When you receive your THICC Cookies and BIGG Brownies, transfer them to an airtight container in a cool dry place at temperature, the cookies are good for two weeks from the day we send them, we advise in the box 7 days to allow for a few days between being send and being received. Anything after that and they begin to dry out.
Alternatively, if you haven't smashed them in 7 days, you can freeze them. To freeze, wrap them to protect them from freezer burn and you can store them for 3 months. If reheating from frozen, microwave for 1 minute, then leave to rest for 1 minute before eating.
Microwave the cookies and brownies (optional) for 20 seconds, let rest for 20 seconds, then get your phone out, start your recording, slowly split the cookie in half and upload to Instagram and tag us.
If you have the patience, then you can reheat the cookies in the oven at 180C for 8 minutes.
If you've frozen the cookie or brownie, microwave from frozen for 1 minute, then let rest for 1 minute.
To freeze the THICC Cookies and BIGG Brownies, wrap them in baking paper to protect them from freezer burn and you can store them for 3 months. If reheating from frozen, microwave for 1 minute, then leave to rest for 1 minute before eating.
Some of the cookies such as S’mores have marshmallow which has gelatine in it which is not Halal. All our cookies have vanilla beans which have traces of alcohol less than 0.1%, according to the Islamic Co-ordinating Council of Victoria P/L , residual alcohol of no more than 0.1% is considered Halal. But I leave this information up to you.
Our products are made in an environment which contains nuts, there are no safe guards in place to strictly protect against cross contamination in regards to nuts. Some of our items also contain nuts. Please, if in doubt, do not take risk it if there is a risk of allergic reaction.
We have three vegan BIGG Brownies including: OG, Peanut Butter and Biscoff.
However, our THICC Cookies contain a THICC amount of butter, eggs and flour.