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FREE SHIPPING FOR ORDERS OVER $60
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FAQs

 

My order says direct delivery, what does this mean?

Once your order has been marked as direct delivery, it means that we have printed your order label and it will arrive 1-3 business days (Monday - Friday) after you have been notified.

Can I select what date the order arrives?

Unfortunately, we are unable to meet exact delivery dates and times due to shipping and delivery limits.

How long do I reheat the cookies and brownies?

Microwave the cookies and brownies (optional) for 20 seconds, let rest for 20 seconds, then get your phone out, start your recording, slowly split the cookie in half and upload to Instagram and tag us.
If you've frozen the cookie or brownie, microwave from frozen for 1 minute, then let rest for 1 minute.

Do you accept Afterpay? 

We sure do! Afterpay is available at the checkout.

I don’t have a microwave!

Kmart has some really cheap microwaves, go out and buy one. 

Or you can use an oven, Preheat to 180°C and heat for 3 minutes.

What's our most popular cookie?

CHOC CHIP BABY!

Where will your next market be?

Follow us on our Instagram pages (@thicc.cookies & @biggbrownies) to keep up to date on our latest market or event. You can also view our Events Page here.

How do I store my cookies

When you receive your THICC Cookies and BIGG Brownies, transfer them to an airtight container at room temperature, and you can store them for 7 days. Anything after that and they begin to dry out but they won’t go off.

Alternatively, if you haven't smashed them in 7 days, you can freeze them. To freeze, wrap them to protect them from freezer burn and you can store them for 3 months. If reheating from frozen, microwave for 1 minute, then leave to rest for 1 minute before eating.

Can I freeze my cookies and brownies?

To freeze the THICC Cookies and BIGG Brownies, wrap them to protect them from freezer burn and you can store them for 3 months. If reheating from frozen, microwave for 1 minute, then leave to rest for 1 minute before eating.

Can I leave a message with my order?

Yes you can! At the Checkout screen, you can click the section highlighted in the image below, to add a message, 

Are the cookies and brownies Halal?

Some of the cookies such as S’mores have marshmallow which has gelatine in it which is not Halal. All our cookies have vanilla beans which have traces of alcohol less than 0.1%, according to the Islamic Co-ordinating Council of Victoria P/L , residual alcohol of no more than 0.1% is considered Halal. But I leave this information up to you.

Regarding Nuts

Our products are made in an environment which contains nuts, there are no safe guards in place to strictly protect against cross contamination in regards to nuts. Some of our items also contain nuts. Please, if in doubt, do not take risk it if there is a risk of allergic reaction.

Do we have Gluten Free or Vegan options?

We have three vegan BIGG Brownies including: OG, Peanut Butter and Lemon.
However, our THICC Cookies contain a THICC amount of butter, eggs and flour.