How can we help you?
*Please note our delivery range has changed for Sydney Metro*
We offer next day delivery within Sydney (Tuesday - Saturday) if you live in the following postcodes:2000-2079, 2085-2091, 2101-2156, 2160-2172, 2174-2229, 2232-2249, 2747-2751, 2759-2764, 2766-2774). Also included are the following suburbs; Glenmore Park, Wattle Grove. (Sorry we couldn't list the entire post codes for those)Please note, we DO NOT deliver to hospitals, schools, universities, PO Boxes, Parcel Lockers, police stations/centres, domestic and international airport terminal, and government bases (eg. military/navy defence bases) due their strict regulations for accepting deliveries. The order cut-off is 12am (midnight) AEST time.
We are closed on Sundays and Mondays.
Unfortunately not! We cannot guarantee a specific time as our daily deliveries are mapped out to ensure the best route and efficiency. Orders will usually be delivered between 9am - 5pm. On busier days, they may be delivered past 5pm.
Upon delivery, our delivery drivers will contact the customer (multiple attempts if needed) and wait for a reasonable amount of time the at the delivery address.
If we aren't able to deliver your order in these circumstances, no refunds will be given and a re-delivery fee will occur.
Yes we deliver to apartments and units.
Please clearly note the unit number when placing the order and ensure that the recipient is home to accept the delivery.
If the building is secured, and the driver cannot get in, then the box will be returned to us and there will be a redelivery fee.
Delivery is $12 for orders under $100.
Free delivery of orders over $100.
Free shipping of orders over $100. (Excluding Rural / Regional areas as according to Aus Post)
Shipping is:$12 for Metro Suburbs for orders under $100.$24 for Regional Suburbs.
Unfortunately not! We cannot guarantee a specific arrival date for shipping as it usually takes around 1-3 business days once it has left us for you to receive your orders.
We send our packages using Australia Post or Sendle. You will receive a tracking confirmation which you can use on the their tracking websites. Deliveries usually take between 1-3 business days* after it has left us, in some cases longer.
*A business day is Monday to Friday, excluding national holidays.
For Western Australia and regional areas may take longer.
We cannot provide any more tracking information than that provided by you tracking number.
If the recipient is not home, and the delivery driver can’t get hold of you with the number provided, then a re-delivery fee may occur.
Unfortunately, due to the nature of these locations having multiple entrances and thousands of people coming and going, there is a high chance of items getting lost once delivered so we do not accept orders to Hospitals, Universities or Police stations.
If you do order to one of these locations, we cannot accept responsibility for packages that are lost once delivered.
Each order can only be delivered/shipped to one address. For multiple addresses/recipients, you will need to make multiple orders.
For over 10 recipients, you can contact us to discuss more about bulk orders here.
Yes, we have a minimum order amount of $20.
We have three vegan BIGG Brownies including: OG, Peanut Butter and Biscoff.
However, no gluten free options. Our THICC Cookies contain a THICC amount of butter, eggs and flour.
Our products are made in an environment which contains nuts, there are no safe guards in place to strictly protect against cross contamination in regards to nuts. Some of our items also contain nuts. Please, if in doubt, do not take risk it if there is a risk of allergic reaction.
Nutritional information for Choc-Chip THICC Cookie. All other cookies are within 5% of this information.
If your question is still unanswered, please email us at email@example.com.
For existing orders, please have your ORDER NUMBER in the email subject.
For bulk and corporate orders over 10 recipients, contact us here.
We're here to help with all your bulk and corporate orders with BIGG Brownies and THICC Cookies! There are a few options you can consider and we can assist with your budget and needs!
All our gifts are prepared and packed with TLC & a special message
Each gift is packed with special care by our team! For bulk and corporate orders over 10 recipients, we can include a complimentary message (logo optional) that is placed inside each order.